Delivery Method:

The shipping options may vary depending on the delivery address, what time you make the purchase & item availability.
During sale periods and promotions the delivery time may be longer than normal.

Return Policy:

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

Please see below for more information regarding our return policy.
All returned items must be in new and unused condition, with all original tags and labels attached.
All returns must be postmarked within fourteen (14) days starting from the date of delivery.
You must visit the nearest O’five store to return or exchange the items.

We can also request to send a courier to your doorstep to pick up the item and you’ll be charged with the pickup fees “Equals to the shipping fees”.

• In this case if the order was paid in cash, we will deposit the value to your wallet so that you can use in any other online purchase, knowing that this value cannot be refunded.
• If the order was paid in Credit Card, we will deposit back the amount of the order to your credit card.

Unfortunately, the partial refund for Installments orders are not available at the moment “ Except for valU”, which means that if you want to return one piece in the order, you will have to return the whole order.

Promotion Return & Exchange Terms and Conditions:
• The full order must be returned; no separate item returns will be accepted unless the promotion conditions are applied
• Items purchased online can be returned to any of our stores or you can request a courier by calling our customer service team

You also have 30 days from the date of purchase to claim any defect.
Refunds will be done only through the Original Mode of Payment.
Perfumes, watches, eyeglasses, underwear, swimwear, sports bras, jewelry and masks cannot be exchanged or returned for medical reasons.
Please call +201111515273 to request a return or an exchange.

Help

Give us a shout if you have any other questions and/or concerns.
Hotline: +201111515273
You also have 30 days from the date of purchase to claim any defect.
Refunds will be done only through the Original Mode of Payment.
Perfumes, watches, eyeglasses, underwear, swimwear, accessories and masks cannot be exchanged or returned for medical reasons.
Please call +201111515273 to request a return or an exchange.

سياسة الأستبدال و الأسترجاع الخاصة بالعروض الترويجيه

لا يجوز أسترجاع جزء من الفاتورة و يجب أرجاع الفاتورة بالكامل الا اذا تحققت الشروط الخاصة بالعرض

يجوز الاستبدال و الأسترجاع من خلال أقرب فرع  أو من خلال الأتصال بخدمة العملاء و أرسال مندوب الشحن للاسترجاع